Refund Policy

StayRule offers fair and transparent refund practices. This policy outlines when refunds may be issued and how to request them.

1. Refund Eligibility

Eligible Refunds

• Duplicate charges due to technical error
• Charges on cancelled accounts within 24 hours
• Billing errors or unauthorized charges
• Service unavailable for more than 72 hours during billing period

Non-Refundable

• Subscription fees after 24 hours from billing
• Usage-based charges
• Third-party fees or taxes
• Account downgrades or changes

2. Subscription Plans

Monthly Subscriptions

• Billed monthly in advance
• Non-refundable after 24 hours
• Cancellation effective at end of billing period

Annual Subscriptions

• Billed annually in advance
• Non-refundable after 24 hours
• Pro-rated refunds for service unavailability

3. How to Request a Refund

To request a refund:

1. Contact our support team at [email protected]
2. Include your account email and billing reference
3. Explain the reason for your refund request
4. Allow 5-7 business days for processing

4. Refund Processing

Refunds are processed through Paddle directly:

• Credit card refunds: 5-10 business days
• Bank transfer refunds: 3-5 business days
• PayPal refunds: Immediate to 24 hours

5. Account Cancellation

You may cancel your subscription at any time:

• Log into your StayRule account
• Navigate to Billing settings
• Click "Cancel Subscription"
• Account remains active until end of billing period

6. Dispute Resolution

Before initiating a chargeback or dispute with your bank:

• Contact us first at [email protected]
• We will investigate and resolve issues promptly
• Disputes should be a last resort

7. Exceptions

We may consider refunds on a case-by-case basis for:

• Technical issues preventing platform access
• Major platform changes affecting core functionality
• Compassionate circumstances

8. Contact Information

9. Governing Law

This Refund Policy is governed by the laws of Azerbaijan.